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Have you ever shopped at a store, and when it was time to be served or checked out, it was as if the employee was angry at you for making them do their job or aggravated they had to stop their conversation with their coworker to assist you? Or, my favorite… the no eye contact, […]

I debated writing about the 3 Keys to Greeting Your People Like a Leader, until I realized I suffered the indirect impact of poor Leadership Greetings and as I conduct Leadership Trainings worldwide, all hands go up when I ask Leaders if they’re busy. Therefore, sometimes, it’s necessary to get back to the basics! Many

There’s nothing more frustrating than having a great idea you can’t get off the ground… and there’s not much more embarrassing than someone FINALLY giving your idea a chance, you have the floor, and mush comes out of your mouth, you have no answers for their excellent questions; making you look like a fool in

One of the deadliest statements to a business, a Team, or a relationship is, “Because we’ve always done it this way”. One of the deadliest reactions to change, upgrades, and updates in business, a Team, or a relationship is, “If it’s not broke, don’t fix it”. Lastly, one of the most deadly questions in business,

There are few things more illuminating and embarrassing than thinking you have power and suddenly realizing you don’t! Leaders may experience this when promoted to positions within an organization or transitioning to a new company or team. The job comes with increased pay, responsibility, a team to lead, and the assumption you have authority to

As a kid or teenager, you rarely think of time at all… either believing we have so much more, we waste it, fail to capture extraordinary moments, and nowadays drift into the abyss of our phones and social media. It’s not until we get a bit older that we appreciate time’s full value and pricelessness.

Forgiveness as a part of Leadership? You better believe it! If you’re in a professional position of leadership, I’m sure you’ve experienced employees making mistakes… mistakes you had to answer for and/or clean up, employees making the same mistake for the fifth time in a row, perhaps an employee challenged your idea or called you

This is an unfortunate topic pertaining to Leadership that I wish wasn’t true and I didn’t feel compelled to write about! However, I’ve lived through it as a former Employee and now getting to travel the world to present Leadership Trainings to Organizations; I’ve had the pain and privilege to hear horror stories from Leaders

I’m a BIG believer in three things when you’re in a position of leadership… putting people in the right seat; especially your Right-Hand Person, being willing and able to have tough conversations with your people… up to and including letting them go, and that it should never come as a surprise to an employee if

So many Employees believe those in Leadership Positions have no feelings, like or agree with every change the company issues, wake up wanting to ruin their People’s day, and enjoy having tough conversations and holding their People accountable. If you’re a Leader within an organization, you know how untrue these assumptions are! The truth is…